Contact Us

For formal correspondence with the various Departments and Official Registries of the Banco de España, the administrative unit responsible for the particular area concerned must be contacted through the formal channels (not by e-mail).

Headquarters
- Postal address
  Banco de España
  NAME OF THE DEPARTMENT CONCERNED
  C/ Alcalá, 48
  28014 Madrid
- Switchboard
  34.91.338.50.00
Postal address and telephone number of branches of Banco de España (69,6 KB)

E-mail may be used for easy, rapid and informal contact with certain departments in the bank

Balance of Payments
Information and enquiries on reporting procedures of cross-border transactions, and supplementary information on Balance of Payments, International Investment Position and External Debt and Reserves statistics.
- E-mail: bal.pagos@bde.es

Banco de España Monetary Offences Investigation Brigade
Enquiries on the counterfeit banknotes and coins.
- E-mail: bibe@correo.bde.es

Cash and Issue
Information on banknotes and coins in euro and in pesetas.
- E-mail: emisionycaja@bde.es

Central Balance Sheet Data Office
Exclusively for reporting firms that provide the Central Balance Sheet Data Office with their accounting information.
- E-mail: cenbalan@bde.es

Communication
Media enquiries.
- E-mail: comunicacion@bde.es

Complaints Service
To receive and process customer complaints about specific transactions of credit institutions subject to the Banco de España's authority.
- E-mail: ConsultasdeReclamaciones@bde.es

Historical Archive
Information and enquiries on the Banco de España Archive.
- E-mail: archivobe@bde.es

Human Resources Development Area
Information on vacancy notices and competitive entry examination procedures.
- E-mail: centro-de-formacion@bde.es

Institutional Image
Queries and requests on Institutional Image of the Banco de España.
- E-mail: imagen.institucional@bde.es

Library
Comments and suggestions on this service.
- E-mail: bibliobe@bde.es

Official Registers of Institutions
To ascertain whether a entity is registered in the official registers of credit institutions kept by the Banco de España.
- E-mail: registros.oficiales@bde.es

Payment Systems
Information and enquiries: Securities and Payment Clearing and Settlement Systems.
- E-mail: paymentsystem@bde.es

Publications
Information and subscriptions.
- E-mail: publicaciones@bde.es

Statistical Information
Supplementary information on the statistics included in this site, and other statistics compiled by the Banco de España.
- E-mail: be-estad@bde.es

Webmaster
Comments and suggestions on the technicalities and design of this site and the information it contains.
- E-mail: webmaster@bde.es